21/09/2017
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Engineering and Science>Information Technology >
Contact Center

Technical Specifications:

-          Application: Optimizing interaction of Corporations and organizations with customers and respect to customers and their time

-          Provide needed statistics and information on the Wallboard

-          IP based systems whit ability to support TDM

-          Provide voice messaging system with all standard features

-          Service IVR(notification and information)

-          Compatibility with standard analog and IP phones, for operators

-          Compatibility with standard CRM for receiving and storing customer data

-          Ability to recording all conversations of operators with callers and playback and review them

-          Offer various reports based on various filters such as time, data, operator and etc

-          Supports analog and digital lines as system input (Line +E1/Trunk)

-          Ability to receiving unique data and provide certain services based on customer type

-          Ability to view traffic situation each of queues, operators, and other parts of system input

-          Store and retrieve all customer interactions and provide management reports from all part of the system

-          Real-time response with questions and answers with the complaints system and related operations

-          Compatibility with soft phone softwares based on SIP technology(if use a solution based on IP)

-          Ability to Define different levels access to the system and monitoring calls by the system administrator

-          Provide multiple connectivity options such as voice and video calls, teleconferencing, electronic mail, text messages

 

This product has been designed and implemented by ACECR researchers

Our offerings :
Finished Product
Custom Production
Provision of Information/ Data
Conceptual Design
Feasibility Studies
Basic Design
Detailed Design
Prototyping
Research and Development Services
Research Design
Classified Research
Commissioning
Repair
Maintenance
Retrofit/ Upgrading

The ACECR affiliate in charge:
Khaje Nasir Toosi University Branch
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Sectors:
Petroleum Industry
Rail Transportation
Biotechnology
Power Generation
Renewable Energy
 
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